Choose where calls should ring
Discuss indoor monitors, phones and the people who need to answer. Confirm whether you need live video only, recordings or gate-position feedback. These functions vary by product and configuration.
Ask to see the proposed call and release sequence, including what happens when nobody answers. Plan deliveries and pedestrian access alongside vehicle entry.
Check the site connection
Survey power, cable routes, camera position, lighting and the required network connection. App access may depend on broadband or a mobile service as well as power at the entrance.
Confirm the exact interface with the gate controller. An intercom is not automatically compatible with every existing motor or control board. Changes need assessment and commissioning with the complete entrance.
Keep control of accounts and recordings
Agree who owns the administrator account, how residents are added and removed, and how recovery works. Confirm subscriptions, storage, recording settings and any remote-access charges.
Position cameras with neighbouring property and the public area in mind. Ask what privacy controls apply and obtain advice on the responsibilities of the operator where needed.
Compare the specified equipment
Use our intercom buying guide and documented product comparison. Confirm offered brands and model availability in your quotation.
Send photographs and any safely accessible equipment details when you discuss your entrance. Include installation, programming, user training and support in the agreed scope.